IT Email Support

Extends the scope of your IT knowledge to encompass Key4's extensive technical resources.

Customers are provided with a direct channel to Key4 when they require IT assistance. This allows customers to quickly and efficiently identify support issues and assess situations and severities. Where possible simple resolutions to common problems are provided with simple step-by-step instructions.

Customers also benefit from having a dedicated contact to discuss their networks development, and make informed decisions about their network, hardware & software. In the long term, clear direction and sound decisions will have a great impact on the performance and purpose of a network.

Server Management

The most critical part of any network, the management of a Windows based server is often an unknown element in small businesses, yet capable of crippling a company instantly.

Server Management reduces that threat with a proactive approach to maintainance that improves reliability, stability and ultimately raises confidence - a key issue when utilising IT in a business environment.

Backup Management

In any worst-case scenario — user error, virus, mechanical failure, natural disaster, etc. — a suitable backup is the difference between a major catasrophe and a minor panic.

Capable of shutting a company down overnight, protecting your 'Valuable Data Profile' is a critical point in your network tolerance, and an area that is point blank not worth comprimising over.

Our backup management outsources the ongoing management of your backup. We utilise Veritas Backup Exec - in our opinion the industry leader - and channel all communications directly to our web based management system. From here we are kept completely informed of your backup position, within 5 minutes of it happening.

When there is anything other than a backup successful message, we are on hand to investigate, with automatic notifications keeping you informed as it happens. Our solution looks at all areas of your backup from more than a technical perspective, such as notifying your IT manager/contact when tapes should be taken off-site, or backup drives cleaned.

Anti-Virus Management

Viruses are possibly the single most annoying part of computers. No benefits, no rewards, capable of anything from annoying behaviours to creating complete havoc.

A short while ago, 1 in every 17 emails contained a virus. With multiple ways to exploit organisations, and no single solution for guaranteed protection. These days, if you haven't addressed your virus of security position within the last week then you could be at risk.

Anti-Virus management is based on the industries strongest virus protection. Managed Centrally, Symantec Anti-Virus Corporate edition 7.6 or higher has some key features, such as central updates of virus definitions, push installations to client machines, centralised configuration, protection on multiple platforms and applications, and effective reporting and notifications.

Similar in functionality to our Backup Management, by outsourcing your virus management, we are aware of your virus position within 5 minutes of it changing, and are on hand to investigate any activity and respond accordingly.

The most anyone can hope for when addressing viruses is peace of mind, because there are no benefits to gain, only detrimental effects to avoid.

Simulated attack

One of the largest problems with a network, is not knowing whether there is a potential threat that is waiting to be exploited, and waiting for it to happen is not a good test.

Key4 acts as a hacker, a port scanner, a virus - a number of threats - and simulates attacks on your network to see how it measures up. If there are any alarming results they can be acted on quickly to close any holes in your defences.

6 Monthly simulated attack

New exploits are always being created or discovered. Companies such as Microsoft constantly release security updates and patches for their programs. A new virus is created every 30 minutes, as well as a plethora of nasty people sat on the end of computers worldwide who given the opportunity will cause you disruption - not to mention any competitors, disgruntled employees or someone closer to the company.

A repeat 6 monthly security attack is a method of ensuring you are safe the whole time - not just once.

Engineer on-site
(12 days)

Support Silver & Gold includes a technically proficient networking and IT support engineer on-site for 12 days a year. The time can be used as required with any support issues that may have arisen during the month, and any time left over will be used to update programs with any service packs, security updates and patches required. Client machines will also be given a health check that will help the general performance and reliability of machines as well as improve their overall reliability - likely to reduce future problems and improve stability.

On an average network, 12 days onsite a year should be enough to sustain a network and clients in a business enivorment.

Emergency Phone Response

Emergency phone response provides direct access to a technically proficient engineer to deal with any emergencies that arise, such as service outage or failed systems. Problems with networks cannot be eliminated, but channels can be put in place to respond quickly and efficiently to minimise the effect of any problems.

Emergency Priority Repsonse

Emergency Priority Response immediately escalates an urgent requirement to the highest priority, that will gurantee the quickest possible reponse. Key4 uses a queuing system to address customer issues, this will make sure that your emergency is always the top or very close to the top of the queue as only other customers with active emergencies logged prior to yours will be dealt with first.

Disaster Recovery Response

No-one likes IT problems - but far worse is not being prepared. At any given time a hard drive failure can occur, user error, a deadly virus, natural disaster - anything that stops or prevents normal operation. The single most important factor is having a suitable backup for obvious reasons.

However, being able to restore the data on a working system is an entirely different matter. In the worst-case scenario when a primary server is taken offline the financial consequences of restoring the server status can escalate quickly.

In some small businesses, it is not uncommon for a server to be responsible for File & Print sharing, email services, Internet connection, anti-virus protection, backup, user management - the heart of a network.

With a working system being the hardest to restore (more technicalities that working with a new system), the process can be extensive. First repairing the original problem and then restoring network services.

Disaster Recovery Response acts as an insurance against these problems. When we inherit Disaster Recovery responsibilities of a network, we document critical information that would be required in a disaster - information that may not be available once a disaster has struck.

Then when a Disaster Recovery situation occurs we are ready to respond. We will immediately manage the technical aspects of the problem, providing temporary equipment where need be, and dealing with the problem. The only area that is not included in the Disaster Recovery Response is replacement hardware - which would be of minor concern and a fraction of the total cost of a repair should it be a critical system affected.

Remote Administration (1 hour)

Once you have ordered one of our support packages, we establish remote administration capabilities of your servers enabling us to carry out any maintenance or updates out of hours at a greatly reduced cost.

This also allows us to administer your server as and when you require. Remote Administration provides a flat fee for work to be performed quickly and effectively.

We are able to perform almost any type of administration, from creating new user accounts & email addresses, creating new files, directories & shares, configuring printers to be used throughout the network, or other common troubleshooting and installation tasks.

Additional Site Visits
(7 hours)

Additional site visits can be used as you require. Whether to install new hardware & software, or a seperate project you may have.

This feature has even been used for us to attend meetings on behalf of our clients during contract tenders, to show how our clients realise the importance of their IT systems. We are also happen to prepare documents for use in tenders and presented accordingly where IT systems are important in being awarded a contract.

Set-up

This is a one off fee that includes everything to set-up your support account.

Monthly

This is the appropriate fee when paid monthly.

Annually
1 month free!

This is an annual payment for 1 year, which also includes 1 months support free.

• Click here to discuss your individual requirements with the 'Networking Team'