IT Email Support

Web-managed email support service for IT issues. Response will provide either:

• Answers to your questions
• A direct solution to your problem for end-user resolution
• A recommended solution to your problem with advice, how to implement & costs
• Further information and reference material relevant to your situation

Server Management

Focused on security and stability, this includes:

• Server security assessment, including Microsoft Security Baseline Analyser, URL scan tool, IIS lockdown tool
• Ongoing management of Windows Service Packs, security updates and patches
• Weekly check-ups of event logs, disk space and server health
• Simulated attack on your server repeated at 6 monthly intervals to stay secure

Backup Management

• Implementation of reliable backup procedures of your selected data
• Automatic monitoring of backup routines
• Failed or possibly failed backups immediately investigated
• Tiered level of escalation based on the time since last successful backup
• Responsive support service aimed at quickly re-establishing consistent backups
• Simple notifications and instructions emailed directly to internal I.T contact (such as change tape, clean drive, etc.)
• Relies on proven techniques implemented by experienced engineers

Anti-Virus Management

• Implementation of comprehensive anti-virus solution
• Automatic monitoring of virus activity (viruses found, definition updates, etc.)
• Completely centralised configuration & management
• Virus activity immediately investigated
• Responsive support service quickly identifying and actioning threats
• Clear notifications emailed directly to internal IT contact
• Solely uses proven applications from proven manufacturers, implemented by experienced engineers

Simulated attack

• Assesses a servers vunlerability from an external non-secure location (Finds holes in your servers defences)
• Indicates security weaknesses
• Scans all IP ports to identify vunlerabilities
• Determines potential for DoS attacks (Denial of Service)
• Comprehensive scan using highly recognised software

6 Monthly simulated attack

• Regular scanning identifies previously unknown exploits
• Keeps a server secure

Engineer on-site
(12 days)

• Experienced network support engineer on-site for 1 day a month
• Allows preventative actions to be regularly assessed
• Allows your network to be maintained, developed and supported in a more structured manner
• Non-urgent preferences and issues can be regularly addressed without being bypassed
• Technical support and advice available face to face

Emergency Phone Response

• Direct line to technical support to assess situation and act accordingly
• Minimises unplanned downtime

Emergency Priority Repsonse

• Automatically escalates your call to the top of the support queue

Disaster Recovery Response

• Provides a technically proficient project manager who inherits the problem from start of downtime to resumption of normal service
• Greatly reduces potential costs in disaster recovery situations
• Provides temporary hardware in the event of mechanical failure until new hardware is replaced
• Minimises unplanned downtime
• Flexible response that works around a disaster situation

Remote Administration (1 hour)

• IT network installation and support services available on hand
• Routine tasks to often complicated support issues can be handled remotely
• Fastest possible response
• Reduces costs

Additional Site Visits
(7 hours)

• Provides a technical resource for you to call on as required
• Flexible skills base to deal with differing small business scenarios

Set-up

This is a one off fee that includes everything to set-up your support account.

Monthly

This is the appropriate fee when paid monthly.

Annually
1 month free!

This is an annual payment for 1 year, which also includes 1 months support free.

• Click here to discuss your individual requirements with the 'Networking Team'