Permanent Internet connection
Ideally the connection will be broadband, although permanent ISDN
connections are ok. This allows us access out of hours to your system
for maintenance purposes.
Dial-up users please be aware that some ISP’s (such as BT
Anytime) limit the amount of hours you can use your Internet connection
a day - these types of connection are not suitable. |
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Static IP Address or dynamic DNS
The connection will ideally have a fixed IP address (same IP address
the whole time, dialup connections and most broadband connections
often change your IP address every time you connect), although there
is a small application (free) that can be used to avoid this (www.no-ip.com).
This can be set-up over the phone with Key4 prior to us establishing
a remote administration link to your system. |
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Windows® 2000 Server, SBS® 2000 or
higher
Our support services have been designed for Windows® 2000 Server
and SBS® 2000 or higher. Customers using Windows NT® 4.0 Server, SBS®
4.0 or SBS® 4.5 should contact
us here to discuss a potential upgrade.
Windows® 2000 professional and Windows XP are not eligible for this
service - it is based on a server set-up.
If you are interested in the possibility of installing a server for
your network, contact us or
have a look at our networking
services here. |
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Terminal Server
This software is part of the Windows® 2000 operating system, so as
long as you have Windows® 2000 Server, SBS® Server 2000 or higher
you will already have the software. It is not set-up by default
though.
We are however happy to help with this over the phone. This software
enables us to remotely administer your server. |
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Veritas® Backup Exec® 8.6 or higher
Veritas is the worlds leading data backup company, whose products
are by fa rsuperior to to its competitors. Veritas® Backup Exec® is
the program that is ultimately responsible for backing up your data
to a tape device.
We can also supply and install this software as part of the support
package subject to the relevant prices for the Veritas® software and
license. Find out prices here. |
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Suitable backup drive/device &
media
A sutiable backup device and appropriate media is the location your
backup data will be stored. There are several possible locations your
backup information could be stored; a backup drive, a remote location,
etc.
In most small business cases the most suitable option is an onsite
tape backup device that allows large volumes of data to be backed
up and taken off-site in a reliable cost-effective environment for
the purpose at hand.
The type of backup device required is specific to the size of requirements.
Entry level backup drives generally provide 12Gb capacity (uncompressed)
on 1 tape. |
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Symantec® AV Corporate® 7.6 or higher
Symantec® is a world-leader in anti-virus protection whose products allow
virus software to be installed across a network and continually protect
a network from potential viruses that may be hidden in files, emails
or on the Internet.
If you do not already have Symantec® Anti-virus Corporate Edition®, find
our prices here. |
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Internal IT Manager / Contact
Our services are possible at their prices because we take
care of the on-going and difficult bits, and then depend on you when
required for some simple on-site services and at times for further
information.
Typical examples of this are someone to inform and liase with when
a backup has failed - and then take the relevant action (such as
changing a tape), or the same for a virus (perform an action at
a client machine). This allows us to keep our prices low, and manage
any given situation.
The successful maintenance of your network is a partnership! |
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Serviced location
Site visits are only available within the M25, Surrey, Hampshire
& Berkshire. |
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