Life-Cycle
This page offers a general overview of what will happen once you order a network support package.
On this page:
Pre-Order Support
Our ‘Networking Team’ is on-hand at any point to help you establish
your I.T. requirements, discuss your options and generally provide any help
and assistance you may require – for any I.T. support requirement.
To contact the ‘Networking Team’ at any point, use our website
enquiry form or Business
Central, remembering to login first if you are an existing user.
Order Received
We will notify you through email once we have received your order.
Post-Order Support
If we have all the required information we will start processing your order
and configuring your network support package.
If we do not have all the information required or think it would be beneficial
to discuss something with you during set-up, our ‘Networking Team’
will contact you as required.
At any point, please feel free to contact
us if you wish to discuss something.
Remote Administration Established
When we are ready to establish a Remote Administration connection to your
server, we will contact you to obtain a suitable username and password to
connect, and test access. If there are any problems we will discuss these
with you as required.
Please Note:
We take extra precautions to safe-guard your information, for more information
please review our company policies.
Business Central Configuration
Networking Support Packages are managed through Business Central that allows
you to communicate and review any element of your network online, at a time
suitable to you.
We will configure the networking management functions of Business Central
for your individual requirements.
Please click here to try an active demonstration
of a fictional network.
Initial Tasks Completed
Normally there will be some initial tasks specific to your requirements
and order that will be performed. Such as configuring or reviewing your:
- ‘Valuable Data Profile’ and Backup Selections
- Backup Schedule
- Tape-drive cleaning, etc.
- Media Rotation, etc.
- Anti-Virus Coverage
- Scheduled Anti-Virus Updates
- Scheduled Anti-Virus Scans
- Security Scans of your server(s)
- Simulated Attacks on your server(s)
- Updates of Security Patches & Service Packs
- Disaster Recovery Planning
- Any other initial tasks associated with your individual requirements
Software Configuration
Any software (Backup and Virus) that requires configuration in conjunction
with Business Central will be set-up and tested.
Discussions of any findings & observations
We will discuss any of our findings and any observations making you aware
of your position and keeping you informed. There are many things we may highlight,
but as an example:
- Weak Network Passwords
- Lack of Disk Space
- Better Directory and File Storage solutions
- General configuration issues
Service Delivery
Following initial set-up and configuration, we will begin maintaining your
support solution on an ongoing basis.
All Key4 services are maintained through Business Central, meaning you
can login at any time to review all of your networking activity and communicate
with Key4 as required.
Support Review
At regular intervals we will contact you to discuss your support package.
We want to form a strong partnership with you, and work with you to meet
your requirements. We find talking regularly and understanding your business
and needs helps us help you.
Renewing Support Agreements
Support Packages run for a period of 1 year. Following the end of the first year,
support agreements are automatically renewed, and you will be invoiced one month in advance of the 1st day
of the month in which your renewed contract begins.
Following the 1st year, you are free to terminate your contract with 60 days written notice.
For Example:
If your support contract runs from the 1st January - 31st December, you will be invoiced on the 1st December with payment due by the subsequent renewal date (1st January).
Further Information
At any point, please feel
free to talk to us regardless of the subject or urgency of your requirements.